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If records won’t sync, or you’re worried about losing work, send FieldKo support a copy of the data on your device. Support can use it to recover or investigate your unsynced work. Do this before you log out, reset sync, or reinstall the app.

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Before You Begin

Set up an email app on your device. If you can’t, share the file with support@fieldko.com another way that your company approves.
The file contains your company’s customer and visit data. Send it only to FieldKo support, through channels your company approves.

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Send Your Data File

You send the file from the Sync screen:
1

Open the Sync Screen

In the side menu, tap Sync. Scroll to Data Recovery.
2

Turn On Enable Data Recovery

Turn on Enable Data Recovery. The switch turns off again each time you leave the screen.
3

Tap Generate & Email Data File to Support

The app prepares a file called allFieldKoData.json. The button shows progress while it works.
4

Send the Email

An email draft opens, addressed to support@fieldko.com, with the file attached and your name and Salesforce user ID in the body. Send it without changes.

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What to Include When You Contact Support

Send these details to support@fieldko.com in a separate email:
  • Your name and Salesforce username
  • Your device model and OS version
  • The app version from your device’s app info screen
  • What you were doing and the exact message you saw
  • For a sync problem, a screenshot of Sync History → ISSUES → Show Details
  • The Pending Changes counts from the Sync screen
Tell support roughly when the problem happened. FieldKo records a log of each sync, including the time, result, device, app version, and any error, and support and your admin use it to investigate.

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See Also

Last modified on October 20, 2026