> ## Documentation Index > Fetch the complete documentation index at: https://support.fieldko.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting: Start Here > Find the fix for a problem in the FieldKo Atlas app by choosing what you're seeing. Something not working? Find what you're seeing in the following lists, and then follow the link to the fix. If you can't find your problem, see [Get More Help](#get-more-help). Before you try any fix, don't log out, uninstall the app, or run **Reset Sync**. These can delete work that hasn't synced yet. ## Logging In and Setup | If You See or Notice | Go To | | - | - | | You can't log in, or your company uses single sign-on | [Troubleshoot Login and Setup](/troubleshooting/sign-in-and-setup) | | You forgot your password, or Salesforce asks you to verify your identity | [Reset Your Password or Set Up MFA](/troubleshooting/sign-in-and-setup#reset-your-password-or-set-up-mfa) | | **Network Required**, **Initialization Error**, or setup timed out | [Troubleshoot Login and Setup](/troubleshooting/sign-in-and-setup) | | **Repair Offline Storage** | [Troubleshoot Login and Setup](/troubleshooting/sign-in-and-setup) | | **Switch user?** | [Troubleshoot Login and Setup](/troubleshooting/sign-in-and-setup) | | "Insufficient Privilege: User does not have access to FieldKo" | [Fix Sync Errors](/troubleshooting/sync-errors) | ## Visits and Accounts | If You See or Notice | Go To | | - | - | | Your visits are missing | [Why Some Records Aren't on Your Device](/sync/how-sync-works#why-some-records-arent-on-your-device) | | **No Call Cycle.** when you create or move a visit | [Call Cycles](/visits/calendar#call-cycles) | | You can't check in, or the app says you're far from the store | [Check In](/visits/visit-details#check-in) | | You can't check out | [Check Out](/visits/visit-details#check-out) | | An account is missing | [Frequently Asked Questions](/troubleshooting/faq) | | A menu item or visit action is missing | [Frequently Asked Questions](/troubleshooting/faq) | | Visit reminders don't appear | [Get Visit Reminders](/visits/reminders) | ## Sync and Photos | If You See or Notice | Go To | | - | - | | **Sync History** shows **PARTIAL** or **FAILED** | [Fix Sync Errors](/troubleshooting/sync-errors) | | **Pending Changes** doesn't reach 0 | [Fix Sync Errors](/troubleshooting/sync-errors) | | Your photos aren't in Salesforce | [Fix Sync Errors](/troubleshooting/sync-errors) | | Your changes aren't in Salesforce, or data looks out of date | [Fix Sync Errors](/troubleshooting/sync-errors) | | A change you made was replaced by someone else's | [When the Same Record Changes in Two Places](/sync/how-sync-works#when-the-same-record-changes-in-two-places) | ## Settings and Your Device | If You See or Notice | Go To | | - | - | | Your settings went back to their defaults | [Personalize Your Settings](/getting-started/settings) | | Photos are too large or upload slowly | [Photos](/getting-started/settings#photos) | | You're getting a new phone or tablet | [Log Out Safely](/sync/logging-out) | ## Get More Help If you're still stuck: 1. Ask your manager or Salesforce admin. Many problems, such as missing visits, accounts, or menu items, are fixed in Salesforce. 2. If records won't sync or you're worried about losing work, [send your data to FieldKo support](/troubleshooting/send-data-to-support). 3. Email [support@fieldko.com](mailto:support@fieldko.com). Include your Salesforce username, your device model, the app version, what you were doing, and the exact message you saw. ## See Also * [Frequently Asked Questions](/troubleshooting/faq) * [Understand Offline Work and Sync](/sync/how-sync-works) * [Your First Day with FieldKo Atlas](/getting-started/first-day) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.