> ## Documentation Index
> Fetch the complete documentation index at: https://support.fieldko.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Get quick answers to the questions reps ask most about visits, sync, photos, and settings in the FieldKo Atlas app.

Find quick answers to the questions reps ask most about the FieldKo Atlas app. If your question isn't here, see [Troubleshooting: Start Here](/troubleshooting/start-here), or email [support@fieldko.com](mailto:support@fieldko.com).

## Visits and Accounts

<AccordionGroup>
  <Accordion title="Why Aren't My Visits Showing?">
    You receive visits planned for you from the start of last month to the end of your current call cycle, or to the end of next month if that's later. If you don't have an active call cycle, no visits sync at all, and no error appears.

    Ask your manager to check your call cycle and that the visits are assigned to you. Then tap **Sync**. See [Why Some Records Aren't on Your Device](/sync/how-sync-works#why-some-records-arent-on-your-device).
  </Accordion>

  <Accordion title="Why Is an Account Missing?">
    You receive accounts you own or are on the account team for. Ask your manager to add you to the account team, and then tap **Sync**.
  </Accordion>

  <Accordion title="Why Can't I Create a Visit?">
    The **+** button appears only if you're allowed to create visits. If the button is there but you see **No Call Cycle.**, the date isn't inside a call cycle. See [Call Cycles](/visits/calendar#call-cycles).
  </Accordion>

  <Accordion title="Why Can't I Check In?">
    If a location error blocks check-in, turn on location for FieldKo Atlas in your device settings. If you're far from the store, the app asks you to confirm. You can still check in, but the app records your distance.
  </Accordion>

  <Accordion title="Why Can't I Check Out?">
    You might need to finish every task, give a reason with **Can't Do**, or add a visit note first. See [Check Out](/visits/visit-details#check-out).
  </Accordion>

  <Accordion title="Why Can't I Reschedule or Delete a Visit?">
    You can move or delete only **Not Started** visits. Dragging works only in Week, Weekday, and Day views.
  </Accordion>

  <Accordion title="Why Is a Menu Item or Visit Action Missing?">
    Your admin controls which menu items (such as **Visit Map**, **Photos**, **Dashboard**, and **Chatter**) and visit actions (such as **Place Order** or **Core Ranging**) appear. Some visit actions appear only while you're checked in. If you think something should be there, ask your admin, and then tap **Sync** to get the change.
  </Accordion>
</AccordionGroup>

## Sync and Photos

<AccordionGroup>
  <Accordion title="Why Aren't My Changes Showing in Salesforce?">
    Changes upload when you sync. In the side menu, tap **Sync**, check **Pending Changes**, and then tap **Sync**. If the sync still fails, see [Fix Sync Errors](/troubleshooting/sync-errors).
  </Accordion>

  <Accordion title="Why Aren't My Photos in Salesforce?">
    On the **Sync** screen, turn on **Sync Images**, and then tap **Sync**. Background sync doesn't upload photos.
  </Accordion>

  <Accordion title="Something Changed in Salesforce but Not in the App. What Do I Do?">
    To get updated records, in the side menu, tap **Sync**, and then tap **Sync** on the Sync screen. For changes to layouts, fields, or objects, use [Reset Sync](/sync/reset-sync). Before you reset, sync until **Pending Changes** shows 0 records and 0 images. A reset can delete changes that haven't uploaded.
  </Accordion>
</AccordionGroup>

## Settings and Devices

<AccordionGroup>
  <Accordion title="Why Did My Settings Go Back to Defaults?">
    Settings are stored on your device and reset when you log out. **WiFi Only** also turns off when the app restarts. Check it in **Settings** after you reopen the app.
  </Accordion>

  <Accordion title="Can I Change the App's Language?">
    The app uses the language set on your Salesforce user. Ask your admin to change it, and then on the **Sync** screen, tap **Sync**. Some screens, such as **Sync** and **Settings**, are in English only.
  </Accordion>

  <Accordion title="Is There a Dark Mode?">
    No. You can change the app's colors under **Settings → Appearance**.
  </Accordion>

  <Accordion title="I'm Getting a New Phone or Tablet. What Do I Do?">
    FieldKo data doesn't transfer through device backups, so finish with the old device first:

    1. On the old device, sync until **Pending Changes** shows 0 records and 0 images. Logging out deletes anything that hasn't synced.
    2. On the old device, [log out](/sync/logging-out).
    3. Install the app on the new device, and log in.
  </Accordion>
</AccordionGroup>

## See Also

* [Troubleshooting: Start Here](/troubleshooting/start-here)
* [Fix Sync Errors](/troubleshooting/sync-errors)
* [Troubleshoot Login and Setup](/troubleshooting/sign-in-and-setup)
* [Understand Offline Work and Sync](/sync/how-sync-works)
* [Send Your Data to FieldKo Support](/troubleshooting/send-data-to-support)


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