> ## Documentation Index > Fetch the complete documentation index at: https://support.fieldko.com/llms.txt > Use this file to discover all available pages before exploring further. # Common Questions: Troubleshoot by Symptom > Find the answer to a problem by what you see, in the FieldKo Atlas app, in Salesforce reports, or in setup, for reps, managers, and admins. Use this page to find the answer to a problem by what you see. Questions are grouped by who usually asks them: reps using the FieldKo Atlas app, managers looking at Salesforce reports, and admins checking setup. Each question links to the full answer. > [!WARNING] > > If you're a rep, don't log out, reinstall the app, or run **Reset Sync** while you investigate. These can delete work that hasn't reached Salesforce, including survey drafts. ## In the App (Reps) | Question | Answer | | - | - | | My visit is missing | [My Visit Is Missing](https://support.fieldko.com/troubleshooting/missing-visits.md) | | My survey answers haven't synchronized | [My Survey Answers Haven't Synchronized](https://support.fieldko.com/troubleshooting/missing-in-salesforce.md#my-survey-answers-haven’t-synchronized) | | My task shows complete on my phone but not in Salesforce | [My Task Shows Complete on My Phone but Not in Salesforce](https://support.fieldko.com/troubleshooting/missing-in-salesforce.md#my-task-shows-complete-on-my-phone-but-not-in-salesforce) | | My sync worked, but a change I made isn't in Salesforce | [Sync Succeeded but a Field or Change Is Missing](https://support.fieldko.com/troubleshooting/missing-in-salesforce.md#sync-succeeded-but-a-field-or-change-is-missing) | | Why can't I see my colleague's visit notes? | [Why Can't I See My Colleague's Notes?](https://support.fieldko.com/visits/notes-and-follow-ups.md#why-can’t-i-see-my-colleague’s-notes) | | The barcode isn't finding the product | [The Barcode Isn't Finding the Product](https://support.fieldko.com/field-work/pack-outs.md#the-barcode-isn’t-finding-the-product) | | I can't see the pack-out or **Add Short Dated Stock** action | [Open a Pack-Out](https://support.fieldko.com/field-work/pack-outs.md#open-a-pack-out) | | What happens if I reset sync? | [What's Kept and What's Reset](https://support.fieldko.com/sync/reset-sync.md#what’s-kept-and-what’s-reset) | | My sync failed, or **Pending Changes** doesn't reach 0 | [Fix Sync Errors](https://support.fieldko.com/troubleshooting/sync-errors.md) | | I can't log in | [Troubleshoot Login and Setup](https://support.fieldko.com/troubleshooting/sign-in-and-setup.md) | | I'm getting a new phone or tablet | [Log Out Safely](https://support.fieldko.com/sync/logging-out.md) | For more app problems, see [Troubleshooting: Start Here](https://support.fieldko.com/troubleshooting/start-here.md) and [Frequently Asked Questions](https://support.fieldko.com/troubleshooting/faq.md). ## In Salesforce and Reports (Managers) | Question | Answer | | - | - | | My task is complete but the report says incomplete | [My Task Is Complete but the Report Says Incomplete](https://support.fieldko.com/managers/task-status-and-reporting.md#my-task-is-complete-but-the-report-says-incomplete) | | My rep did the visit, but it isn't in Salesforce | [My Visit Is Missing](https://support.fieldko.com/troubleshooting/missing-visits.md) | | My Power BI report doesn't match Salesforce | [When Report Numbers Don't Match](https://support.fieldko.com/platform/reports/reports-dont-match.md) | | The record is in Salesforce but not in my report | [The Record Is in Salesforce but Not in a Report](https://support.fieldko.com/troubleshooting/missing-in-salesforce.md#the-record-is-in-salesforce-but-not-in-a-report) | | Why is the wrong survey showing? | [Why Is the Wrong Survey Showing?](https://support.fieldko.com/admin/troubleshoot-surveys.md#why-is-the-wrong-survey-showing) | | Why do I see two different answers to the same question? | [Why Do I See Two Different Answers to the Same Question?](https://support.fieldko.com/admin/troubleshoot-surveys.md#why-do-i-see-two-different-answers-to-the-same-question) | | Which survey date should I use in reports? | [Which Survey Date Should I Use in Reports?](https://support.fieldko.com/admin/troubleshoot-surveys.md#which-survey-date-should-i-use-in-reports) | | Why are survey scores blank? | [Scoring](https://support.fieldko.com/admin/surveys.md#scoring) | | Visits count as missed while a rep is on leave or training | [Leave, Training, and Other Reasons](https://support.fieldko.com/managers/task-status-and-reporting.md#leave-training-and-other-reasons) | | A visit summary Portable Document Format (PDF) file is missing photos, answers, or tasks | [Find Out Whether It's the Data or the PDF](https://support.fieldko.com/admin/visit-summary-pdfs.md#find-out-whether-it’s-the-data-or-the-pdf) | ## In Setup (Admins) | Question | Answer | | - | - | | Why can't this user see the Short Dated Stock action? | [Menu Item or Action Missing](https://support.fieldko.com/admin/support-diagnostics.md#menu-item-or-action-missing) | | A rep has no visits, or records are missing | [Rep Has No Visits, or Records Are Missing](https://support.fieldko.com/admin/support-diagnostics.md#rep-has-no-visits-or-records-are-missing) | | A rep doesn't see a change I made | [Rep Doesn't See a Change You Made](https://support.fieldko.com/admin/support-diagnostics.md#rep-doesn’t-see-a-change-you-made) | | A task has no **Take Survey** button | [The Task Has No Take Survey Button](https://support.fieldko.com/admin/troubleshoot-surveys.md#the-task-has-no-take-survey-button) | | Survey answers are missing in Salesforce | [Survey Answers Are Missing](https://support.fieldko.com/admin/troubleshoot-surveys.md#survey-answers-are-missing) | | Reps can't see each other's visit notes | [Recommended Starting Org-Wide Defaults](https://support.fieldko.com/platform/access/security-model.md#recommended-starting-org-wide-defaults) | | Synced work doesn't appear in a report | [Synced Data Missing from Reports](https://support.fieldko.com/admin/support-diagnostics.md#synced-data-missing-from-reports) | For more admin problems, see [Diagnose Rep Issues](https://support.fieldko.com/admin/support-diagnostics.md). ## Still Need Help? Email FieldKo support at [support@fieldko.com](mailto:support@fieldko.com). Include your Salesforce username, your device model and app version if the problem is in the app, what you were doing, and the exact message you saw. If a rep's work hasn't synced, ask them to [send their data to FieldKo support](https://support.fieldko.com/troubleshooting/send-data-to-support.md) first. ## See Also * [Troubleshooting: Start Here](https://support.fieldko.com/troubleshooting/start-here.md) * [Frequently Asked Questions](https://support.fieldko.com/troubleshooting/faq.md) * [Diagnose Rep Issues](https://support.fieldko.com/admin/support-diagnostics.md) * [Task Status and Completion Reporting](https://support.fieldko.com/managers/task-status-and-reporting.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.