> ## Documentation Index
> Fetch the complete documentation index at: https://support.fieldko.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset Your Offline Data

> Use Reset Sync to clear your offline data and download everything fresh from Salesforce when data looks wrong or out of date.

**Reset Sync** uploads your changes, deletes all offline data on your device, and downloads everything again from Salesforce. It's the main fix when data in the FieldKo Atlas app looks wrong or out of date.

<Warning>
  **A reset can permanently delete work that hasn't reached Salesforce.** If any changes can't upload during the reset and you tap **Proceed**, those changes are deleted. Photos that repeatedly failed to upload are also removed. To avoid this, get **Pending Changes** to 0 before you start. If you can't, [send your data to FieldKo support](/troubleshooting/send-data-to-support) first.
</Warning>

## When to Use Reset Sync

Use **Reset Sync** when:

* Your admin changed page layouts, fields, or objects, and you can't see the change.
* Records you expect are missing, or look out of date after a normal sync.
* FieldKo support or your admin asks you to.
* A sync error says "Missing required information to sync".

## Before You Begin

Make sure all your work has reached Salesforce before you reset:

<Steps>
  <Step title="Connect to Strong Wi-Fi">
    A reset downloads all your data again, like first-time setup, and can take several minutes.
  </Step>

  <Step title="Run a Normal Sync">
    In the side menu, tap **Sync**. Turn on **Sync Images**, and then tap **Sync**.
  </Step>

  <Step title="Check Pending Changes">
    Under **Pending Changes**, make sure **Total Records** and **Total Images** are both **0**.

    If either is above 0, don't reset yet. Fix the errors using [Fix Sync Errors](/troubleshooting/sync-errors), and sync again. If you can't get both to 0, [send your data to FieldKo support](/troubleshooting/send-data-to-support) before you reset.
  </Step>
</Steps>

## Reset Sync

Run the reset from the **Sync** screen, and stay on the screen until it finishes:

<Steps>
  <Step title="Tap Reset Sync">
    On the Sync screen, tap the red **Reset Sync** button, and then tap **Reset** to confirm.
  </Step>

  <Step title="Wait for the Upload">
    The app uploads your changes and photos first.
  </Step>

  <Step title="Decide What to Do with Changes That Didn't Upload">
    If you don't see **Unsynced local changes**, go to the next step. If you see it, some changes couldn't upload. The message shows how many records are affected and why.

    * To stop the reset and keep your changes, tap **Cancel**. Fix the problem, and sync again. This is the safe choice.
    * To continue, tap **Proceed**. **Those changes are permanently deleted.**
  </Step>

  <Step title="Wait for the Download">
    The app clears your offline data and downloads settings, layouts, labels, and records. Stay on the screen.
  </Step>

  <Step title="Choose Whether to Download Images">
    When asked **Download Images?**, tap **Yes** to download photos now, or tap **No** to skip.
  </Step>
</Steps>

When the reset finishes, you see "Reset sync completed successfully".

<Info>
  If a poor connection stops the app from confirming your login, the reset stops before it deletes anything.
</Info>

## What's Kept and What's Reset

The reset keeps:

* Your settings (photo size, calendar view, theme, and maps app)
* **Sync Images**

The reset clears:

* Visit reminder settings
* Sync history
* Background sync errors
* Photos that repeatedly failed to upload

## See Also

* [Sync Your Data](/sync/sync-screen)
* [Understand Offline Work and Sync](/sync/how-sync-works)
* [Fix Sync Errors](/troubleshooting/sync-errors)
* [Send Your Data to FieldKo Support](/troubleshooting/send-data-to-support)


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