Protecting your FieldKo data is critical. While Salesforce is a reliable platform, having backups ensures you can recover information in case of accidental deletions or data corruption (for example, a bad integration overwriting data).
We’ll explore how to back up FieldKo data regularly using Salesforce’s native options and third-party solutions. We’ll also give tips on choosing backup frequency (cadence) and how long to retain backups.
Native Salesforce Backup Options
Salesforce provides a few native tools to export and back up data:
Data Export (Weekly/Monthly Export): Salesforce’s built-in tool to get a complete backup of your data. You can run it manually or schedule it. For instance, Enterprise and above editions can schedule a weekly export of all data. This generates a set of CSV files (usually zipped) for every object in your org. You can do this via Setup -> Data Export. You can choose include attachments and documents as well. Salesforce will let you schedule it and then each week you receive an email when the backup is ready for download. (If not scheduled, you can still initiate an export manually once a week.) Limitations: Weekly is the most frequent (or monthly for some editions), so if you need daily backups, you’ll need to supplement with other methods. Also, the restore is manual (you’d have to import the CSVs). Despite that, this is a must-have baseline – ensure the weekly export is enabled and someone is downloading and storing those files. They form a comprehensive safety net.
Reports and manual exports: For specific slices of data, you can use Salesforce reports to export data as needed. For example, an admin might run a report on “All FieldKo Tasks completed this month” and export to Excel/CSV. This is more ad-hoc and not suitable for a full backup, but useful for targeted backups (and user-friendly for non-admins). You can also schedule reports to be emailed (as discussed earlier) – however, remember the row limits (max ~2,000 rows in emailed content, or ~15,000 in attachments). So reports are fine for backing up small objects or subsets, but not for entire large objects.
Data Loader exports: Using the Data Loader, you can script regular exports of certain objects. For example, you might nightly export all new Survey__c records. This requires more work to set up (and someplace to store the results), but gives you flexibility in frequency (daily, etc.) and content. Essentially, you’d be maintaining your own backup pipeline.
Salesforce Backup & Restore (native service): In 2021, Salesforce introduced a paid add-on for automated backup and restore. If your organization has purchased that, it provides policy-based daily backups within Salesforce’s infrastructure and allows on-demand restore of records. This is a relatively new (and premium) feature.
Don’t forget Metadata: FieldKo data is primarily records, but if FieldKo is a managed package or has custom objects, you might also consider backing up metadata (like the custom object definitions, page layouts, etc.) especially if you have customisations. Salesforce provides the Metadata API / Ant migration tool or SFDX to export metadata. Third-party backup solutions often cover metadata as well. While losing metadata is less common, it’s good to have (for instance, before a big deployment, back up the current metadata).
Third-Party Backup Solutions (AppExchange)
For more advanced or automated backup needs, many companies turn to AppExchange backup products. These tools typically offer daily automated backups, easy restore interfaces, and retention management. A couple of popular ones:
OwnBackup: A well-known Salesforce backup service. It backs up Salesforce data (and metadata) daily (or more often) to their secure cloud storage. It has a user interface to compare backups and restore records or entire objects with a few clicks.
Spanning Backup: Another leading solution (by Dell). It performs daily automatic backups of Salesforce data/metadata and allows self-service restore. Spanning is known for being simple to set up via AppExchange and runs seamlessly in the background.
What these third-party solutions give you:
Automated daily (or even multiple times per day) backups without you writing scripts.
Storage outside Salesforce – e.g., OwnBackup stores backups in their AWS storage. This is good because if something catastrophic happened to your Salesforce data, your backup lives independently.
One-click restore – they can restore data hierarchies, maintain lookup relationships, etc., much more easily than manual CSV imports. This is extremely useful if, say, someone accidentally deletes 1000 Visit records – a backup tool could reinsert them and link them back to their Accounts in minutes.
Backup of attachments, chatter, etc.: Many tools also backup files, Content, Knowledge, etc., which the weekly export would also include but manual processes might overlook.
Cost is the downside – these are paid services. When evaluating, consider the value of the data and the effort of building your own solution. For many, the critical nature of data justifies the cost.
Choosing Backup Frequency and Retention
Backup Frequency (Cadence): How often should you back up FieldKo data? This depends on how frequently the data changes and how critical it is. Ask yourself: “If Salesforce lost data from the last X days, how damaging would that be?”
If FieldKo is heavily used daily (e.g., field reps logging visits and surveys every day), a daily backup is ideal. This limits potential data loss to <24 hours.
If updates are less frequent, or perhaps you have weekly cycles, a weekly backup might suffice.
At minimum, always do the Salesforce Weekly Export (since it’s easy and in platform). Then consider augmenting with daily exports of the most important objects (perhaps via Data Loader CLI or a third-party tool).
Remember, the more frequent, the more storage and management of backup files, so it’s a trade-off.
Retention Period: This is how long you keep each backup copy.
Salesforce doesn’t retain your weekly exports on their server indefinitely – you have to download them within a certain time. So retention is up to you once downloaded.
A common practice is to keep rolling 3 months of backups and delete older ones. Some organisations keep even longer, like 6 months or 1 year, especially if storage is cheap. The FieldKo data likely changes often, so having a long history may help if someone only notices an issue much later.
Why 13 months? Some recommend 13 months of backups so you have a buffer beyond a year (covering seasonality or year-end snapshots). This can be useful for compliance (financial or audit data often is kept for a year+). It’s ultimately up to your company policy and any regulations (for example, if FieldKo is used in a regulated industry, you might need x years of data archived).
Make sure old backup files are securely disposed of if they contain sensitive data and you no longer need them.
Storage of Backups
Use a secure, reliable storage medium. If you’re downloading zip files from Weekly Export, store them on a company-approved cloud storage or an on-prem server that is backed up. Don’t just leave them on an individual’s laptop.
Control access to backup files – they often contain all your customer info which is sensitive. Limit to admins or IT team.
Encrypt backups at rest if possible, or use encrypted storage.
Testing Restore
A backup is only as good as your ability to restore it. Once in a while, practice restoring a small set of data from your backups (perhaps in a sandbox). For example, take one of your CSV backups, and try re-importing a few records (that you intentionally deleted in a sandbox) to ensure the process works. If using a third-party solution, do a test restore to verify you know the steps and that it maintains relationships properly.
Putting it All Together
A robust backup strategy for FieldKo might look like:
Weekly full export via Salesforce (with all objects and attachments) – download and store safely, keep last N exports.
Daily incremental export of key objects via Data Loader CLI – for instance, export all records created or modified that day, append to a backup database or file. (This is optional, but some do it for an extra layer).
Third-party daily backup – if budget allows, use OwnBackup or Spanning to automatically do daily full backups. This greatly simplifies the process and provides quick restore if needed.
Regular review: Check the backup logs/emails to ensure backups ran successfully. Salesforce will email if a weekly export fails, and tools will alert on errors.
Update strategy as FieldKo evolves: If new objects are added (say FieldKo introduces a new module with a new custom object), add those to the backup plan.
In conclusion, invest time in backups now to save a lot of headache later. Data is one of your org’s most valuable assets. With a mix of Salesforce’s native exports and possibly a trusted AppExchange backup app, you can sleep easier knowing your FieldKo data is safe. And always remember: a backup strategy is only good if it’s actually implemented and maintained – so schedule those exports, set those reminders, and periodically verify everything is working as expected.